Terms of Service

Effective Date: June 24, 2026

1. Introduction and Acceptance of Terms

These Terms of Service (“Terms”) govern your access to and use of the services, website, communications, deliverables, and related materials provided by Northline Studio & Design (“Northline Studio & Design,” “we,” “us,” or “our”).

By engaging our services, requesting a proposal, signing a statement of work, paying an invoice, or otherwise using our services, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use our services.

These Terms apply to all clients, prospective clients, and users of our services, including business and individual clients located in Canada and elsewhere, to the extent permitted by applicable law.

2. Scope of Services

Northline Studio & Design is a design studio providing creative and strategic design services, which may include, without limitation:

• Brand identity design
• Logo design
• Website and landing page design
• Packaging design
• Print collateral design
• Social media graphics
• Creative direction

The exact scope, deliverables, timelines, revision limits, file formats, and fees for any project will be set out in a proposal, estimate, statement of work, or written agreement approved by the client.

Unless expressly agreed in writing, we do not provide legal, financial, trademark, regulatory, accessibility, or technical compliance advice. Any third-party services, including printing, development, hosting, stock assets, fonts, or software subscriptions, are outside our control and may be subject to separate terms and fees.

3. User Obligations and Responsibilities

You agree to:

• Provide accurate, complete, and timely information necessary for us to perform the services;
• Review and approve deliverables promptly;
• Ensure that any materials you provide to us, including text, images, logos, trademarks, and other content, are lawful and do not infringe third-party rights;
• Obtain all permissions, licenses, and consents required for any content you supply or request us to use;
• Cooperate in good faith and respond to requests for feedback, approvals, and materials within reasonable timeframes;
• Use deliverables in accordance with the agreed scope and any applicable license or transfer terms;
• Not misuse our services, interfere with our operations, or attempt to access systems or materials without authorization.

You are solely responsible for the accuracy, legality, and suitability of any content you provide or approve. We are not responsible for errors, omissions, or claims arising from client-supplied materials or instructions.

4. Payment Terms and Conditions

All fees, payment schedules, and billing arrangements will be specified in the applicable proposal, invoice, or agreement. Unless otherwise stated in writing:

• A non-refundable deposit may be required before work begins;
• Work may be paused if any invoice remains unpaid after its due date;
• Final deliverables may be withheld until all outstanding amounts, including expenses and applicable taxes, are paid in full;
• All amounts are payable in Canadian dollars unless otherwise stated;
• Applicable taxes, including GST/HST and any other required taxes, will be added where applicable;
• Late payments may incur interest at the maximum rate permitted by law or at the rate stated in the invoice or agreement, if lower.

Any estimates provided are based on the information available at the time and may change if the project scope changes, if delays occur due to client inaction, or if additional work is requested. Additional services, revisions beyond the agreed limit, rush fees, third-party costs, and out-of-scope work will be billed separately.

5. Cancellation and Refund Policy

Either party may cancel a project by providing written notice, subject to the terms of any signed agreement and the provisions below:

• If you cancel after work has begun, you remain responsible for payment for all work completed, expenses incurred, and any non-cancellable commitments made on your behalf;
• Deposits are generally non-refundable, except where required by applicable law or expressly stated otherwise in writing;
• If we cancel due to non-payment, lack of cooperation, repeated delays, unlawful instructions, or breach of these Terms, you remain liable for all completed work and approved expenses;
• Refunds, if any, are issued at our reasonable discretion and only where expressly required by a written agreement or applicable law.

Because our services are custom and professional in nature, completed work, reserved time, and creative services already rendered are not refundable except as required by law.

6. Liability Limitations

To the fullest extent permitted by applicable law, Northline Studio & Design, including its owners, employees, contractors, and affiliates, will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, loss of revenue, loss of data, business interruption, or reputational harm, arising out of or related to the services or these Terms, even if advised of the possibility of such damages.

To the fullest extent permitted by law, our total aggregate liability for any claim arising out of or relating to the services or these Terms will not exceed the total amount paid by you to Northline Studio & Design for the specific services giving rise to the claim during the three (3) months preceding the event giving rise to the claim, or CAD $500, whichever is greater, unless a higher limit is required by applicable law.

We do not guarantee that any deliverable will achieve a particular business result, ranking, sales outcome, conversion rate, or market performance. Design services are provided on a professional best-efforts basis and are subject to subjective approval and external factors beyond our control.

7. Intellectual Property Rights

Unless otherwise agreed in writing:

• All pre-existing materials, tools, templates, processes, methods, software, and know-how used by Northline Studio & Design remain our exclusive property;
• Upon full payment, you will receive the rights expressly granted in the applicable agreement for the final approved deliverables, subject to any third-party licenses, stock assets, fonts, or software terms;
• Drafts, concepts, unused designs, source files, working files, and preliminary materials remain our property unless we expressly agree otherwise in writing;
• We may retain copies of deliverables and project files for archival, legal, and portfolio purposes, subject to confidentiality obligations and applicable law;
• You are responsible for obtaining any necessary trademark, copyright, or other intellectual property clearances for your intended use of the deliverables.

Unless you object in writing before project completion, you grant Northline Studio & Design a non-exclusive, worldwide, royalty-free license to display completed work in our portfolio, website, social media, award submissions, and promotional materials, provided that any confidential information is omitted or anonymized where appropriate.

8. Data Protection and Privacy

We collect, use, disclose, and retain personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and any applicable provincial privacy legislation.

We may collect personal information such as names, contact details, billing information, project details, and communications for the purposes of providing services, invoicing, customer support, recordkeeping, legal compliance, and business operations.

We take reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Where we engage third-party service providers, such as cloud storage, email, project management, payment processing, or file transfer tools, your information may be processed by those providers subject to their own terms and privacy policies. By using our services, you consent to such processing as necessary to deliver the services.

If you provide personal information about third parties, you represent that you have the authority or consent required to share that information with us.

9. Force Majeure

Northline Studio & Design will not be liable for any delay or failure to perform caused by events beyond our reasonable control, including but not limited to acts of God, fire, flood, epidemic or pandemic, labour disputes, power outages, internet or telecommunications failures, government actions, war, civil unrest, supply chain disruptions, or failures of third-party vendors or platforms.

In the event of a force majeure occurrence, performance will be suspended for the duration of the event and for a reasonable recovery period thereafter. If the event continues for an extended period, either party may terminate the affected services by written notice, subject to payment for work completed and expenses incurred up to the termination date.

10. Changes to Terms

We may update or modify these Terms from time to time to reflect changes in our services, business practices, or applicable law. The updated Terms will be effective upon posting or upon the date stated in the revised version, whichever is later.

Your continued use of our services after any changes become effective constitutes acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using our services and, if applicable, notify us in writing regarding any active project.

11. Applicable Law and Jurisdiction

These Terms and any dispute arising out of or relating to them, the services, or any related agreement will be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

You agree that the courts located in Toronto, Ontario, Canada will have exclusive jurisdiction over any dispute, claim, or proceeding arising out of or relating to these Terms or the services, subject to any mandatory consumer protection rights or other non-waivable rights under applicable law.

12. Contact Information

If you have questions about these Terms or our services, please contact:

Northline Studio & Design
1840 Yonge Street
Toronto, ON M4T 1Z1
Canada
Email: [email protected]
Phone: +1 (416) 782-9465

13. Severability Clause

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision will be severed to the minimum extent necessary, and the remaining provisions will continue in full force and effect. If any invalid or unenforceable provision can be modified to make it valid and enforceable, it will be interpreted and enforced to the maximum extent permitted by law in a manner that most closely reflects the original intent.

By engaging the services of Northline Studio & Design, you acknowledge that you have read, understood, and agreed to these Terms of Service.